Organization Development (OD) is a systems approach to planned organizational change. OD involves optimizing the development of human organizations and systems. All of our organization development services are aimed at one thing: releasing organizational potential in service to others. Our consulting engagements often involve tailored services to help organizations:
“Bill Harley worked with us as an organizational consultant to help figure out how to get our ‘stalled’ quality improvement efforts back on track. I was impressed with Mr. Harley’s willingness and interest in really understanding our organization, its culture, and the issues we faced. Unlike many consultants, Bill did not come to us with a ‘canned’ set of solutions. Rather, he listened carefully and suggested that he talk with many staff from all areas and levels of our agency before recommending a course of action. He was able to establish rapport and trust with every employee–from the Executive Director to the clerical staff. Bill created training materials from the input he received and was able to forthrightly, yet gently, deal with many of the issues that were impeding our agency’s ability to move ahead. He has excellent communication and facilitation skills and is able to present concepts clearly and simply, yet backs them up with a theoretical and conceptual framework that satisfies our more analytic staff members. In addition to agency-wide training, Bill has worked with at least four work groups in our agency, helping them to set goals, problem solve, and work on interpersonal issues. In every case, the group has made significant strides toward becoming a high-functioning team, not just a group of individuals. In checking his references before contracting with Bill, everyone raved about his approach and the results that had accrued to their organization. After my experience with Bill, I would concur with those assessments.”
Dr. Leslie K. Mercer, Director
Policy & Program Planning
Minnesota Higher Education Coordinating Board
St. Paul, Minnesota
Overview of The Organization Development Process
The purpose of these services is to release human and organizational potential, increase unity of purpose, and serve customers more effectively.
1. The organization can be considered from three different perspectives or through three different lenses:
2. Most organizations have some alignment (shaded area below) between the operational, human and customer-focus aspects of the enterprise. In this case, the unshaded areas represent lack of alignment, disunity or discordance where, for example, the organization may be trying to deliver some form of operational quality to its customers that is contradicted by some lack of quality in the use of its human resources. This discordance inhibits growth, the ability to satisfy customers, and achievement of the strategic direction.
3. To optimize the organization, we work to eliminate this discordance or misalignment. The diagram below represents an organization with excellent alignment between the operational, human and customer-focus aspects of the enterprise. The qualities of the operational product or service being delivered are congruent with the human needs of the organizational culture and the customers’ expectations. There is little if any discordance in this organization and, therefore, little to limit the release of its potential.
Our process assists organizations in evolving from Diagram 2 to Diagram 3 above.
“I would like to take this opportunity to say thank you for your excellent abilities in working as a facilitator with our organization. Through your guidance we were able to work objectively to discuss many valuable issues pertinent to the long-term growth of Badiyan Productions. Your ability to include everyone as a team player throughout the sessions proved to be an extremely valuable tool. As a unified team, we are able to focus on our strengths as well as work through our weaknesses. In addition, the methods you trained us in for team building and group problem solving will help us solve the many challenges that arise in the future. I must also mention that our clear Mission Statement and Values Credo have given us a renewed sense of pride and inspiration. I would not hesitate to use your services again.”
Fred Badiyan, President
Badiyan Productions, Inc.