“I have observed Mr. Harley’s training programs at the Focused Motorola Management Institute (FMMI) and have always found him to be very responsive to the audience and developing a genuine relationship with them. At the end of each weeklong Institute, I ask participants for an overall evaluation of the program and all the speakers. Mr. Harley, as usual, receives the highest rating of our speakers.”

Carol Herschberg, FMMI Program Coordinator

Space & Systems Technology Group

Motorola, Inc.

Chandler, Arizona

“As a ‘workshop veteran’ I approach most workshops skeptically, wondering ‘What else can they repackage, warm up and rehash?’ In this workshop, Bill Harley presented more new ideas than I could keep up with. All the ideas were directly applicable to my management activities and the wealth of examples, anecdotes and life experiences were absolutely outstanding. After a diet of ‘seminar leftovers’, I am truly grateful for such freshness and quality. Thank you!”

Tim Knappenberger, Director of Professional Services

Family Services, Inc.

Canton, Ohio

“Thank you, Bill, for the business friendship we have developed over the past 20 years. It is always a pleasure to work with you. Your sincerity and honesty are trademarks of your character that I value. The consulting, coaching and Action Selling sales training you have provided to Badiyan show your tremendous effectiveness, flexibility and sensitivity towards a diverse group of people. The Badiyan team has always felt uplifted by your services and warm acceptance.

It has been 7 years since my staff went through your “Clarifying Values, Defining the Mission and Designing the Strategic Plan”. We still find the results to be effective in today’s marketplace.

I have had to call on you to go beyond your normal requirements of the job. You have always been there exceeding my expectations. Thanks for helping us to realize our potential and encouraging us to go for it!”

Fred Badiyan, President

Badiyan, Inc.

Minneapolis, MN

“Bill is a powerful instructor who speaks with passion and expertise on the subjects of quality and innovation. My objectives were fully achieved in this workshop. Questions and group facilitation were handled very well. I highly recommend others hear this message.”

Robert Bennett, Zone Service Manager

American Honda

Aurora, Colorado

“I loved this sales training workshop. It was different from all the other sales training sessions I have ever attended. By addressing both the “being” and “doing” aspects of professional selling, it led me to think about almost everything in a different way. Bill exudes positive energy and is very credible.”

Kathy Sandvik, Independent Agent

AFLAC Insurance

Minneapolis, Minnesota

“Providing customer service and achieving customer satisfaction have become the competitive edge separating outstanding hospitals from average ones. Bill Harley presented a half-day seminar on this subject at our annual meeting. Because of the exceptionally positive response to that presentation, he later conducted an intensive two-day workshop exploring this subject with representatives from our member hospitals in greater depth and context. Response to both sessions was outstanding.”

Ruth Schwartz, Director of Education

Iowa Hospital Association

Des Moines, Iowa

“Bill is a born teacher who is also well-trained and practiced. His presentation was just excellent, as were his examples and analogies. The 5 or 10-minute review at the end of the day was unique to any seminar I’ve ever attended. It pulled the day’s presentation together and didn’t leave me with the usual feeling of having received much fragmented information that I’d have to sift through later. The suggestions Bill gave to specific problems were general enough to be helpful to several situations and focused enough to give a start to solving the specific problem. This was definitely a first-class seminar.”

Ann Makley, Executive Director

American Subcontractors Association

Akron, Ohio

“I would like to take this opportunity to express a few thoughts regarding the training you provided the Kubala Washatko Architects. As you well know, architecture as a profession is a complicated amalgam of art, science and business. Our staff members often find themselves in the uncomfortable situation where the personal desire to produce the finest work of architectural art clashes head on with the reality of fixed fees being paid. To make their businesses viable, other architectural firms have converted themselves into “production houses”, applying standard designs to their clients’ needs, pulling back from spending too much time on custom, well-fit design solutions to unique client requirements. The Kubala Washatko Architects, in rejecting the production approach to architecture, was in search of an alternate strategy to harmonize its desire for excellence with a market where fees have been slashed through intense price competition. At this point you introduced us to the concept of Action Selling. After consulting with you, we decided to introduce the Action Selling concept to our Project Managers, those who have the most contact with clients, with the goal to more effectively illustrate the valuable matching of our design approach to clients’ needs. It immediately became clear that the Action Selling training materials were very well organized and easy to negotiate. Your ability to keep everyone on track (not a simple task with this group), maintain a sense of humor and constantly apply lessons learned to our specific architectural conditions, allowed a normally skeptical crew to quickly get into the rhythm of the work. Probably the most helpful aspect of the Action Selling training has been the development of a questioning process and its application in the fee for services discussions we typically have with clients. We were used to asking questions to determine the client’s programmatic needs, but failed to carry that discipline into fee/services negotiations. Now with a clearly organized questioning process, we are more likely to ask better questions in our ongoing conversations with clients. Speaking for myself, I have especially learned how to strengthen personal connections with clients and prospective clients. This area has always been difficult for me. The training clarifies and helps to de-mystify the structure of strong interpersonal rapport. Bill, besides the valuable perspective-altering experience the training provides, we have thoroughly enjoyed the process. Solid new skills are critical to success, but without your strong vision for the meaning embodied in the process, nothing would have happened. Thank you so very much for your unique combination of experience, vision and joy.”

Tom Kubala, Co-Founder

The Kubala Washatko Architects, Inc.

Cedarburg, WI

“In a time of redirected mission and resources, Bill’s message on creating customer-centered cultures was extremely valuable to us. A lesser presenter could not have kept such a large group of us engaged for so many hours. He gave us great examples to illustrate the concepts and tools we can use.”

Donald Randall, C.Q.I. Manager

Plant Engineering Division

Lawrence Livermore National Laboratory

Livermore, California

“A very affirming learning experience to improve the management and communication dynamics between me and my employees. Bill’s interactive approach is excellent. He is very accepting, non-threatening and presents concepts very clearly. It’s obvious he has internalized his material.”

Jan Schuhart, Manager

United Parcel Service

Oshkosh, Wisconsin

“Bill is the type of management consultant and trainer that we especially seek for our programs. He is grounded in the real world of management through his own organizational and entrepreneurial experience, and is fully conversant with management theory as well. Bill consistently gets the highest marks from the participants in all of his programs.”

John Mozingo, Executive Director

University of Wisconsin Business Development Center

Oshkosh, Wisconsin

“Despite all of the progress we have made in the quality arena, Bill’s message on creating a customer-centered culture is crucial to our continued leadership. Overall, one of the best presentations I’ve ever witnessed at Motorola.”

Susan Powers, Director of Technical Marketing Services

Communication Semi-Conductor Products Division

Motorola, Inc.

Phoenix, Arizona

“I have been designing workshops for over ten years and I must tell you that Bill Harley is by far one of the best speakers I have had the good fortune to be associated with. His entire presentation was outstanding! He provided more useful management information in one day than I have seen presented in a long, long time. The comments from the participants were overwhelming, and I cannot begin to tell you how many people have asked for Bill to come back to Indiana.”

Ms. M. Lou Adonizio, Director

Programs for Business, Industry and Labor

Indiana University of Pennsylvania

Indiana, Pennsylvania

“As the day progressed, I was getting idea after idea on how to apply these management and leadership principles to my business. This seminar was a very positive motivator for me. Bill’s presentation style is exceptionally well done–he held our attention, was sensitive to the audience and unfolded ideas and concepts smoothly and understandably.”

Dawn Foley, President

Dallco Industries

Harrisburg, Pennsylvania

“This workshop experience will allow me to better translate customer expectations into our technical specifications and test procedures. I also feel capable of expanding our measurements relating to customer-desired outcomes. As an instructor and facilitator, Bill was superb. He is very knowledgeable and truly knows his material.”

Fred Hummel, Senior Quality Assurance Specialist

Safety and Security Systems Division

3M Company

St. Paul, Minnesota

“This seminar had great significance in that it helped me recognize that some of my expectations and goals as a manager need to be re-examined and possibly changed. Bill is extremely knowledgeable and has a style that is easy to understand. He is relaxed and personable and his instructional skills are exceptional.”

Robert M. Stickles, Jr., Production Supervisor

The Heil Company

Lancaster, Pennsylvania

“I feel this is the most interesting seminar I have ever attended. It made me evaluate myself and commit to using the knowledge base that was shared here. I really learned a lot about my employees and myself. Bill was very humorous in his approach.”

Nancy Johnson, Customer Service Manager

Terre Haute First National Bank

Terre Haute, Indiana

“Our quality initiative has been greatly enhanced by the power of focusing on our customers/end-users. Bill has great instructional/teaching skills. He makes the concepts very clear and relevant through the use of examples, case descriptions and exercises.”

Kevin Luedtke, TE Project Advisor

Imperial Oil, Limited

Calgary, Alberta, Canada