Our seminars and workshops supply individuals and organizations with objective, research-based knowledge that empowers them to embrace change and growth. In the organizational context, these learning experiences build a foundation of shared understanding, and a common vocabulary and conceptual framework among participants. This fosters the collective ability to view problems, discuss options, solve problems, understand decisions, and take action from a common vantage point. Our seminars and workshops are typically offered in the following contexts:

• As a component in organizational and unit improvement or change initiatives

• As conference presentations

• At meetings of professional associations

• As keynote addresses at corporate events or conferences

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“I have observed Mr. Harley’s facilitation of training programs at the Focused Motorola Management Institute (FMMI) and have always found him to be very responsive to the audience and developing a genuine relationship with them. At the end of each weeklong Institute, I ask participants for an overall evaluation of the program and all the speakers. Mr. Harley, as usual, receives the highest rating of our speakers.”

Carol Herschberg, FMMI Program Coordinator

Space & Systems Technology Group

Motorola, Inc.

Chandler, Arizona

“As a ‘workshop veteran’ I approach most workshops skeptically, wondering ‘What else can they repackage, warm up and rehash?’ In this workshop, Bill Harley presented more new ideas than I could keep up with. All the ideas were directly applicable to my management activities and the wealth of examples, anecdotes and life experiences were absolutely outstanding. After a diet of ‘seminar leftovers’, I am truly grateful for such freshness and quality. Thank you!”

Tim Knappenberger, Director of Professional Services

Family Services, Inc.

Canton, Ohio

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HALF-DAY TO ONE & A HALF-DAY SEMINARS/WORKSHOPS/EVENTS

Comprehensive half to one & a half-day sessions focused on developing the essential competencies, skills, attitudes, and behaviors required for effective organizations, leadership/management, salesmanship, coaching, and team membership. These seminars are designed to be both intensive and challenging. (NOTE: Shorter modules from each seminar have been developed for presentations at association meetings, conferences, etc.)

Strategic Direction Finding For Results

A consensus-driven, highly participative workshop for executives, leadership councils, teams or entire organizations which uses pre-work, guided facilitation and consensus decision making to address the issues of clarifying organizational values, scanning the marketing environment, defining an outcome-focused mission, and creating a strategic plan.

Action Selling

A custom-tailored, two-day workshop that allows an organization to differentiate itself on the basis of how it sells in its marketplace. Dramatically increases individual and organizational selling effectiveness by teaching a process that follows the same sequence in which a buyer decides to make a purchase. Clarifies your organization’s selling process and sales milestones while measurably enhancing each salesperson’s ability to gain new business by better managing the buyer-seller relationship, establishing the best sales call objectives, asking effective questions, making solution-oriented presentations, and gaining commitment more consistently.

Selling From Your True Self

Traditional sales training puts great emphasis on developing doing skills to improve selling effectiveness. These skills are important, but when we consider that you have to sell yourself to your customers before you can sell anything else to them, it’s apparent that who you are being while you are selling has a huge impact on your success. Your True Self has inherent being skills which can supercharge your selling career. This seminar teaches how to access these being skills.

Organizational Assessment Event: Identifying Key Opportunities

Generates consensus on the key issues representing opportunities for improvement in an organizational culture through pre-work, the involvement of a representative group of about 50 participants, and an efficiently structured, rotating diagnostic interview and group discussion process.

Conflict Resolution: Achieving Workplace Collaboration

Provides knowledge to resolve existing conflict and reduce sources of future conflict. Clarifies how leaders, managers and organization members can create a climate for productive collaboration.

Managing For Motivation

Clarifies the knowledge-based choices effective leaders and managers must consistently make to generate high levels of commitment and motivation among organization members.

Enlightened Leadership

Identifies the leadership values and actions at every organizational level that create focused energy, dynamic action and a team culture in the workplace. Distills from the research eleven key attributes of the enlightened leader.

The New Millennium Leader

Explores ten key, emerging attributes which will be required of leaders in the high-speed change environment of the 21st Century.

Introduction To Consensus Decision-Making

Introduces an advanced, general-purpose, decision-making methodology for executives, leadership councils and teams, which yields outstanding decisions that get implemented and supported. Explores the values, behaviors and skills involved through practical application of the methodology.

Individual Preparation For Change & Growth

Clarifies the patterns of individual change and growth, the nature of change and transitions, and the skills and attributes that foster the emergence of each individual’s true self.

Coaching For Personal & Professional Success

Addresses the definition of coaching, coaching vs. therapy, the tools of coaching, creating the “coaching space,” coaching vs. managing, the three levels of listening, holding the client in his/her true self, and coaching with powerful questions.

Coaching For Performance

Examines the principles and fosters the managerial skills of coaching to enhance individual fulfillment, balance and performance of direct reports.

Communication: Creating a Productive Workplace

Examines the vital and subtle impact of interpersonal communication on employee productivity, development, job satisfaction, product/service quality and “bottom line” results.

Communication: Understanding Gender Differences

Explores the acculturated differences in thinking and communication between women and men in the Western world and how to go about bridging these differences to stimulate understanding and increased collaboration in the workplace.

Team Building For Results

Examines the attitudes, values, behaviors, and communication skills every effective work team needs to solve problems, develop plans, make decisions, and achieve quality through continuous improvement.

Nuts & Bolts Of Team Facilitation

Explores the knowledge and skills necessary for successful team facilitation.

Nuts & Bolts Of Leading Successful Meetings

Identifies the keys to leading successful meetings and is designed for people in, or evolving towards, leadership positions.

Designing Teams For Quality & Innovation

Clarifies the difference between product-focused quality driven by convergent thinking and outcome-focused innovation driven by divergent thinking. Shows how individual differences and the valuing of diversity can be used to design teams that are skilled in quality, innovation or both.

Dealing With Differences/Valuing Diversity

Provides the skills and insights to meet the challenges of managing a changing work force. Shows how to capitalize on diversity, making full use of the creativity and energy of a diverse work force.

Managing For A Customer-Focused Organization

Examines what customers and clients need, want, and expect from organizations. Challenges leaders to develop and communicate a service vision. Identifies how to generate employee commitment to service and quality.

Underpinnings of A Quality/Innovation Culture

Examines the leadership and employee thinking, behavioral and cultural changes required in any organization to prepare the environment for the creation of a culture in which quality and innovation thrive.

Embedding The Customer In The Heart Of Enterprise

Clarifies the nature of customer thinking, behavior and satisfaction and how to create a customer-focused culture. Addresses creating a customer-focused concept for the organization, customer-focused systems and deliverables, and customer-focused people in the enterprise.

Leading Change

Examines the leadership attributes that especially impact the ability to lead in high-speed change environments. Addresses the issues of holistic organizational change, authority dynamics, redefining concepts of power, forging unity in highly diverse environments, and two key clusters of leadership attributes: Personal & Organizational Change Skills, and Commitment To Involvement & Consensus.

The Liabilities of Continuous Improvement

Both continuous quality improvement and continuous innovation are necessary for the survival and vitality of any organization, yet these two processes are seldom practiced together. The reason has to do with the two types of creativity inherent in human beings that organizations don’t manage well. This interactive presentation teaches you how to balance quality and innovation and the two types of creativity to assure organizational viability.

Finding Your Unique Life Purpose

Life purpose is the unique reason a person is here on the planet. Most people live with only a vague sense of purpose. It’s a reason that so many people’s lives may be very busy, but not adequately fulfilling. This session helps participants clarify their unique purpose in the world through the use of a variety of group coaching processes.

TWO-DAY WORKSHOPS/EVENTS

These workshops expand upon the shorter sessions described previously. By providing additional time, they allow more class time for participant involvement in exercises, deeper exploration of the research and principles, increased discussion of the applications of the materials, and further development of competencies and action plans.

THREE-DAY WORKSHOPS & CHANGE EVENTS

The following sessions explore key organizational, leadership and/or interpersonal challenges in greater depth, using an intense focus on the context of participants’ actual concerns and work experiences. After examining material related to these issues, participants will develop methods to effectively transfer their learning and agreements back to the workplace. By the close of the session, participants will have a thorough understanding of the topics and clear action plans to pursue the job or change initiative.

Strategic Planning For Results

A consensus-driven, highly participative workshop for executives, leadership councils, teams or entire organizations which uses pre-work and consensus decision making to address the issues of clarifying organizational values, scanning the marketing environment, defining an outcome-focused mission, creating a vision of the future, analyzing the barriers to achieving the vision, setting strategic directions to overcome the barriers, and creating tactical and implementation work plans.

The Enlightened Leadership Intensive

Clarifies the requirements of effectively leading, managing and supervising the work of others. Develops the ability to understand and productively blend the needs and goals of the organization with those of the individual, producing commitment, motivation, change skills, and high quality results.

The Consensus Decision-Making Intensive

Introduces and provides intensive experience in applying an advanced, general purpose, decision-making methodology for executives, leadership councils and teams. The consensus methodology yields outstanding decisions that get implemented and supported. Explores the values, behaviors and skills involved through intensive work on meaningful, pre-selected problems of the client organization.

The Large Group Interactive Change Event

Designed for large groups and/or entire organizations, this real time change event creates a system of processes in which the organization can reevaluate its history, purpose, values, mission, structure, power distribution, resources, strategic directions and vision of success. These issues and areas are revised and updated by a cumulative consensus agreement of the large group. The process creates intense unity of purpose and committed action.

Influencing Skills For Leaders

Explores and enhances skills in four intensive sections: 1. Influencing The Self: Individual Preparation For Change & Growth; 2. Influencing Others: Communicating For Workplace Productivity; 3. Influencing Conflict: Achieving Workplace Collaboration; 4. Influencing Unity: Facilitating Consensus Decision-Making.

Interpersonal Skills for Non-Managers

Appropriate elements from all of the above seminars have been blended and adapted for presentation to both management and non-management personnel. Because the focus is on the requirements for effective human interaction, coordination, and performance, this workshop dramatically enhances teamwork, creating a healthy and productive environment.

Customer-Focused Leadership

A challenging exploration of what organizational leaders at every level must do to create a consistently customer-focused organization that also values and supports its internal human resources. Teaches how to foster customer-committed teamwork.

Embedding The Customer In The Heart Of Enterprise

Clarifies the nature of customer thinking, behavior and satisfaction and how to create a customer-focused culture. Addresses the creation of a customer-focused concept for the enterprise, customer-focused systems and deliverables, and customer-focused people in the organization. Examines methods of using customers’ expectations and priorities to drive continuous improvement, measurement, and innovation.